We Get It - You Need to Experience It. Ritual is personal. Sometimes a scent or texture just doesn’t resonate the way you hoped. We want you to feel supported, not stuck.
Eligibility- Returns and exchanges are accepted within 30 days of delivery. - Lightly tested products (opened but mostly unused) are okay for return. - Products must be returned with most of the contents remaining and the original packaging.
Not Eligible- Items that are mostly used - Custom or limited‑edition items - Digital downloads or gift cards.
If Something Arrives Damaged or Incorrect - Contact us within 7 days with photos and we’ll replace it or refund you right away.
How to Start a Return - Email sahanaessentialsco@gmail.com with:- Your order number - The item(s) you’d like to return - A quick note about why it didn’t work for you.
We’ll reply with next steps within 1–2 business days.
Refunds - Once your return is received and inspected, refunds are issued to your original payment method. Please allow 3–5 business days for processing.
Exchanges - If you’d prefer to try something else, we’re happy to help you find the right match for your ritual.
Shipping Costs - Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
- Original shipping fees are non‑refundable.